Access to your Health Record
Under the Dat Protection Act 1998 people have the rights to see any files about them, including their health records. Access can only be denied if there are compelling reasons. the Data Protection Act replaced the access to Health Records Act 1990 on 1st March 2000, except applications to see records of someone who has died.
If there is anything you do not understand or find upsetting, please speak to a receptionist who will pass your concern on to a doctor as appropriate.
The Practice is fully computerised. (Registered under the Data Protection Act 1984).
Accountable / Named GP for All Patients
As part of the commitment to more personalised care for patients, NHS Employers and the General Practitioners Committee of the British Medical Association have agreed that all patients will have a named accountable GP.
The ‘Named’ GP will:
- Take lead responsibility for ensuring that all appropriate services required under the contract with the practice are delivered to you
- Where required, based on the professional judgement of the ‘named’ GP, work with relevant associated health and social care professionals to deliver a multidisciplinary care package that meets your needs.
- Ensure that your physical and psychological needs are recognised and responded to by the relevant clinicians in the practice
- Ensure that patients over 75 years of age have access to a health check if requested, which is already a requirement of the GP contract regulations.
Cedars Medical Centre will ensure that there is a named accountable GP assigned to each patient.
New patients will be allocated a GP at the time of registration.
Your named accountable GP will be Dr Ritu Prasad however this does not affect your ability to see any GP of your choice as you currently do.
If you choose to see another doctor at the surgery, you are entirely free to go on doing so exactly as before.
If you have a complaint or concern about the service you have received from a doctor or any member of staff working at Cedars Medical Centre, please let us know. We operate a Practice Complaints Procedure as part of the NHS system, which meets the national criteria.
If you are complaining on behalf of someone else, please note that we adhere to strict rules of medical confidentiality and will not be able to act on this complaint without the patient’s permission on a signed and dated consent letter.
If the complaint is regarding a deceased patient, the practice will proceed with an investigation.
Ideally you need to make your complaint as soon as possible, but ideally within six months of the incident that caused the problem or within six months of discovering that you have a problem. This will enable us to gather all the information whilst still fresh.
We aim to sort out most problems easily and quickly and often at the time that they arise. If your problem cannot be sorted immediately and you wish to make a complaint, we would like you to let us know in writing as soon as possible.
All complaints should be addressed to the Practice Manager (Pooja Kalra) here at the Practice, who will ensure that your complaint is dealt with promptly.
What we will do
We will acknowledge your complaint within three working days of receipt. We aim to have looked into the matter within ten working days, although this will be determined by the complexity of the complaint and access to those involved. It is our intention then to be in a position to offer you a response or a meeting with the people involved or, if there is to be a delay in responding (for instance, due to staff absences or a third party not directly employed by practice), to keep you updated of the progress of your complaint.
When we look into your complaint we will aim to:
- Investigate the problem with all members of staff concerned
- Notify you of the outcome of the investigation with a satisfactory explanation
- Identify the problem with a view to improving the service we offer to our patients
We hope that you will use the Cedars Medical Centre Complaints Procedure so that we are able to resolve the problem and have the opportunity to improve our service to you, but if you choose not to contact us you can approach NHS England direct at [email protected] or on 0113 254 5000
If neither body helps resolve the issue, you have the right to approach the Ombudsman on 0345 015 4033 and at [email protected]
The Care Quality Commission is always interested in both issues and outcomes. Details can be forwarded to [email protected] though please be aware they are not involved in the resolution process.
Contact Details – Telephone no 020 8429 9595
- Denise Dowd- Complaints Coordinator
- Pooja Kalra – Practice Manager
- Contact us online
All consultations and medical records are treated as confidential (regardless of age) by all members of the primary care team.
No care or treatment will be given without the patient’s informed consent. Access to patients’ records is limited to those directly involved in patient care. We do not disclose patient identifiable information to any outside agency without the patient’s consent or agreement. Statutory rights of access apply under the Data Protection Act.
Fair Processing Notice
This information will be updated shortly.
Infection Control Statement 2023
View Our Infection Control Statement for 2023
Net GP Earnings
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Cedars Medical Centre in the last financial year was £17,531 before tax and National Insurance.
This is for 2 full time GPs, 3 part time GPs and 1 Locum GPs who worked in the practice for more than six months.
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Subject Access Request
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